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Terms & Conditions
Shipping Policy
The packing, handling and delivery charges to one address anywhere in the continental USA by ground delivery appear in the box below.
Because of the nature of the shovel, it is being shipped directly from the craftsman in Idaho. A fixed charge for shipping and handling of this item only is $20 in the Continental US and $35 anywhere else in the world.
Shipping Costs for U.S. Destinations
Orders up to $30$7.99
$30 to $120$10.99
Orders over $120$14.99
Extra charge for Shovel+$20.00
Extra charge for international orders+$25.00
You can expect your order to arrive within 6 - 10 business days.
We will try to provide overnight shipping if you are absolutely desperate to receive your items. In that case, please call or email us and we will do our best to fulfill your desires. In that case, you will be quoted a different rate for shipping and handling.
Outside US and International:
The shipping and handling fees for shipments to Hawaii and Alaska, as well as for international orders, will be calculated on a case-by-case basis. We will endeavor to ship in the most expeditious and inexpensive way, but by placing an order, you agree to pay whatever shipping and handling fees we impose. Please contact us, preferably by email or fax, for your shipping quote.
 
Return Policy
If you are not pleased with any of the products upon receipt (except the engraved shovel), please return them to me in their brand new state and your money will be refunded by whatever method you paid. The engraved shovel (unless there is a mistake, of course) is yours, and cannot be returned. The Best@DianneB will honor any other return if made within thirty days of the date of shipment, and if returned in the original packaging in which it was delivered.
Once the products have been used, by the very nature of gardening and the elements, I can no longer accept returns.
In the event of any dispute as to whether a product is eligible for return under my policy, The Best@DianneB shall have the final word on the matter although we will strive to make every customer happy.

In the event of a return, please contact us by email or phone.
 
Prices and Payment
There is no paper catalogue. All prices on the web site are current and in US Dollars. The prices are particular to The Best@Dianne B and are non-negotiable. We accept all major credit cards and PayPal . For orders sent by mail, we accept cash, checks and money orders. Sorry, no C.O.D.
 
Sales Tax
New York State sales tax will be calculated on all orders that are to be shipped to a New York State address.
 
Back Order
 
If an item is out of stock, we will advise you. It is our hope that you can wait and we will send it on to you as soon as fresh stock is received.
 
How to Order and Talk to Us
 
Orders are accepted:
On-line at www.diannebbest.com
By phone at 631.525-3837
And by mail (the slowest, of course) to:
The Best @ Dianne B
Box 101
East Hampton, NY 11937